Interview Q&A
How long have you been in business?
Since January 2002.
What is your primary product or service?
We offer top of the line fitness equipment, a variety of group fitness classes, and personal training, both for individuals and groups.
How did you first become interested in your line of business? (if owner) - What is your background? (If owner or store manager)
We opened Federal Hill Fitness because we live in Federal Hill and were desperate for a gym in our neighborhood. We built it to be the opposite of traditional gyms, without a pushy sales team, full transparency on pricing, and super friendly staff.
How do you differentiate yourself from other businesses in your category and area?
What makes our club different than the rest, is our commitment to no sales tactics and the general culture of the club, which is reflective of our neighborhood. About 90% of our members live or work within eight blocks of the club, so the feeling is very friendly. This is not a meet market!
How many locations do you have and do you have plans to expand?
We have two upscale boutique clubs, one in Federal Hill, and one in Mount Vernon (MV Fitness).
Provide detailed directions to your location
In the heart of Federal Hill, directly beside the Cross Street Market on Cross Street between Light and Charles.
What type of payments do you accept?
We only accept direct debit from credit cards or bank accounts, no cash on site.
Which areas do you service?
Our members live or work in the South Baltimore, Locust Point, Inner Harbor or Pig Town areas. For our club in Mount Vernon, we draw memebrship from Mount Vernon, Bolton Hill, Hampden and downtown.
Who owns your company or runs daily operations?
Andrea and Justin Shelby are the owners, and Andrea runs the dails operations with help from a staffing manager, facilities manager and memebrship specialist.
What are your hours of operation?
We are open 6am to 10pm Monday through Thursday, 6am to 8pm on Fridays, and 8am to 6pm on weekends.
What is the best compliment anyone can give you?
Your staff makes me feel welcome and helped me meet my fitness goals.
What is your favorite quote or Bible verse?
Be stronger than your excuses.
If it doesen't challenge you, it doesn't change you.
Contact Federal Hill Fitness:
