Customer Reviews for Sports and Imports
Glen Smith on 11/10/2015 3:23:30 PM
I purchased a 2013 Town and Country from Sports and Imports and I was promised that it had never been in an accident. They showed me a clean CarFax report. I was also promised that the Chrysler bumper to bumper warranty was still in place because the vehicle was only two years old. I know Sports and Imports is not in charge of this warranty but they used that information to get me to purchase. The warranty they offer at the dealership is a 50% parts and labor warranty for 30 days. I never would have agreed to that as my sole warranty. Two weeks after purchase, the transmission started acting up - slipping and jolting when putting it in drive. I took it to the Chrysler dealership (since it supposedly had the bumper to bumper) and they quickly told me that the car had definitely been in an accident and that anyone who inspects cars could definitely tell it was in an accident. There were many non-manufacturer replaced parts, paint spray all over the under side of the car, an after market support beam had been put in at an odd angle, and electrical wires had been disconnected and then duct taped to the underside of the vehicle. I did not notice any of these things when I test drove the vehicle and I asked to get the van inspected by someone I trusted before I bought it but the salesman told me they don't allow that (red flag). I asked Dennis what would happen if I bought the van and something ended up being wrong with it. He told me that if it was something major, they would "take care" of me. The van had low mileage, was promised to be accident free, and had a bumper to bumper warranty so I bought it anyway. Chrysler also told me that someone had done a terrible job of taking the transmission pan off and putting it back on and it was leaking transmission fluid. They showed me all the signs that showed the van had been in an accident, told me that the warranty would not cover the damage since it was not normal wear and tear, and charged me $650 to fix the transmission pan and leak. Sports and Imports said I could bring the van back to them and they would fix it for 50% parts and labor. I opted not to use that warranty since I don't trust them now and did not want to give them anymore of my money. Upon my first call to Sports and Imports, I told them I wanted to revoke acceptance of the van and I wanted a refund since it was marketed as an accident free van with a year left on the bumper to bumper warranty. I think they knew the van was damaged and sold it to me as if it was in perfect condition. The owner, Gus, refused me and told me that the only thing he would do is have his mechanics look at it for 50% of the cost of parts and labor. I have no idea what else will end up being damaged on the vehicle and I don't feel safe driving it but Sports and Imports denies responsibility and refuses to do anything to make the situation right. As a customer, they did not care about me once I signed the purchase papers. I figured the least they would offer is to fix the transmission pan free of charge since it was broken and leaking when I bought the van and they never should have sold it in that condition. I would never recommend this dealership to anyone. The salesmen were extremely friendly while I looked at the vehicle and they really push their "family owned" roots. They made me feel like I could trust them. Gus, the owner, came over and shook my hand when I finished signing the papers and told me congratulations. I felt great driving off the lot. It was all an act and once I left that dealership they could care less what's wrong with the vehicle. Now I'm stuck with a van that's worth much less than what I paid for it (due to the accident) and who knows what else is going to end up going wrong with it. I have to get a lawyer now to try to get my money back and I will never again buy a used car without getting it inspected by someone I trust.
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